Frequently Asked Questions

I would like to pay in local currency (non US) or by bank transfer. How do I do this?

Sorry, the IPS only accepts payments in US dollars. We are not able to accept payment by Bank transfer

I have a palm which I would like identified. Can you help?

The IPS maintains some of the largest resources of palm tree aficionado’s online. Try posting an image of your plant on PalmTalk¬†or if you are a Facebook user, please visit our Facebook Community Page. Someone will certainly be able to identify it for you.

I cannot log in to PalmTalk using my IPS login information

The forum is separate to the main website and requires a separate user name and password.

My membership is current, but I have not been receiving my Palms journals

IPS will send replacement copies UP TO SIX MONTHS after the date of the missed issue. If you persistently do not receive your copy of Palms, please:

  • Check that your address is correct
  • If your journal is sent to an office or institution, check to ensure that no one else is getting your copy in error.
  • Check with your Post Office

I am having trouble logging into my account.

There could be several reasons:

  • Make sure that your account is current
  • Make sure you are entering the correct USERNAME or EMAIL and your password in the PASSWORD box, not vica-versa
  • If you are unsure of your password, select the “Lost Your Password” to have a email sent with a temporary password to login.

I did not receive a dues notice

Dues notices are sent by email, if for some reason you do not see it in your inbox, please check your spam folder. You can also add info@palms.org as an authorized contact to ensure notices are delivered to your inbox.

I need to send a check for my renewal, where can I sent it to?

Please make all checks payable to The International Palm Society and mail to 1401 Lavaca St #751, Austin, Texas 78701.

May I back date my membership if I missed my renewal date in order to receive a missing Palm Journal?

Unfortunately, a Palm Journal cannot be back dated, however you may purchase the missing journal by visiting the IPS Bookstore. As a reminder all active members are provided a 20% discount on purchases and you may find the discount code in your new member or renewal email. If you have missed placed the email, don’t worry just email info@palms.org for more information.

I am a few weeks late with my dues payment and I did not receive the most recent issue of Palms journal. Will I get this issue when I renew?

Your membership will run for twelve months from the time that you renewed. So If you missed an issue of Palms due to not renewing in time, you can purchase the missing issue from the IPS Bookstore. As a reminder all active IPS members receive a 20% discount. If you don’t recall what the discount code is, please email info@palms.org for more information.

I have questions and want to talk to a real person.

You may contact The International Palm Society office by email at info@palms.org or by phone (512) 851-1411 option 2.



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